In this final part of the trilogy on stress management, I want to look at managing relationships at work. Someone once said that relationships would be easy, were it not for the other person! Knowing whether you are Type A or Type B and the other person’s Type and knowing where your support is coming from is a very important element in helping you to get results. It is also an important element of stress management [Read more...]
Stress Management and Relationships at Work.
January 17, 2012 By Leave a Comment
Stress Management – Characteristic Behaviour Patterns of Type A and Type B Personalities
January 10, 2012 By Leave a Comment
Last week I wrote about Stress Management and introduced the research on Type A and Type B personalities. This week I want to add to the previous article by helping you to understand the characteristic behaviour patterns of Type A and Type B personalities. [Read more...]
You, Your Staff and Stress Management
December 30, 2011 By Leave a Comment
Stress management is becoming a bigger and bigger issue in today’s fast-paced world where change is ever-present. It’s important to create a culture that recognises that stress is not a sign of weakness – it’s natural, like a gun. It’s how you manage it that determines if it’s good or bad. Trivialising or discounting staff’s stress is not ony counter-productive, it can land you in court! In this article, I’ll be looking at two personality types and their approaches to stress management. [Read more...]
Debunking the Mehrabian Myth
December 23, 2011 By
On many training courses, and in books on communication skills, you will hear/read that when we communicate,
• 7% of meaning is in the words that are spoken.
• 38% of meaning is paralinguistic (the way that the words are said).
• 55% of meaning is in the body language. [Read more...]
Before you Engage a Coach…
December 18, 2011 By Leave a Comment
At LDI we are fortunate. As well as being highly experienced in management training, we have some very talented and successful coaches. This article gives you some tips to use when you are selecting a coach. [Read more...]
Leadership Exposed: Things To Know About Leadership
December 7, 2011 By Leave a Comment
Much has been written about leadership: rules, pointers, styles, and biographies of inspiring leaders throughout world history. But there are certain leadership ideas that we ourselves fail to recognize and realize in the course of reading books. Here is a short list of important things about leadership. [Read more...]
Putting the Customer back at the Centre of Things
November 29, 2011 By Leave a Comment
When businesses first started using websites, the sites were very basic and content was king. Then as the technology evolved rapidly, sites became technology driven as developers tried to outdo each other and show their mastery of the technology. The end result was that whilst the sites may have looked great and were fulled to the brim with clever uses of the available technology, content was pushed into the background and navigating the sites was often non-intuitive and difficult. [Read more...]
Why Change Projects Fail and What to Do About It!
November 20, 2011 By
Chris Argyris, one of our favourite management writers, says that one of the main reasons change programmes fail is because of a different understanding about the objectives/outcomes between the stakeholders/sponsors and those tasked with managing and delivering the change. [Read more...]
Survey of Cultural Differences at Work.
November 13, 2011 By Leave a Comment
At LDI Ltd we have a lot of experience of working in and with a wide variety of cultures. The information set out below has been collated from ‘Riding the Waves of Culture’ by Fons Trompenaars published by nb in 1993. I wonder whether the results would be the same today? [Read more...]
Senior Team Development: The Skills Needed to Improve the Profitability of the Organisation
November 6, 2011 By Leave a Comment
There are only five ways by which an organisation can improve its profitability or cost effectiveness:
These are:
1. Raising its charges/fees
2. Increasing sales volume/utilisation of its people
3. Reducing costs
4. Selling a more profitable mix of services
5. Reducing the capital employed in the organisation [Read more...]