Leadership Exposed: Things To Know About Leadership

Much has been written about leadership: rules, pointers, styles, and biographies of inspiring leaders throughout world history. But there are certain leadership ideas that we ourselves fail to recognize and realize in the course of reading books. Here is a short list of important things about leadership. [Read more...]

Senior Team Development: The Skills Needed to Improve the Profitability of the Organisation

There are only five ways by which an organisation can improve its profitability or cost effectiveness:

These are:

1.      Raising its charges/fees

2.      Increasing sales volume/utilisation of its people

3.      Reducing costs

4.      Selling a more profitable mix of services

5.      Reducing the capital employed in the organisation [Read more...]

Senior Leadership Development: Exciting Others With The Vision

The senior team is rarely given the opportunity to develop its skills in ‘empassioning’ others.

As a leader, your success depends upon your ability to get things done: up, down and across all lines. To survive and succeed, you must learn four essential skills of persuading people. You must convince others to take action on your behalf even when you have no formal authority. [Read more...]

Training the Senior Managers – Who dares sup from the poisoned chalice?!

The focus on devising and implementing a systematic approach to the learning and development priorities within our organisations has seen some impressive returns over the last 20 years or so. Generally, the development or training investment decision is far less haphazard, sits within some kind of strategic framework (often competency led) and in some cases even gets evaluated to assess return on investment! (Alright, maybe we are getting too dreamy on that point). [Read more...]

Servant Leadership vs Self-Seeking Leadership

Looking at many of the really effective leadership role models, people like Gandhi, Mandela, Tutu, or further back in time, The Buddha or Jesus Christ, they have one thing in common: leadership based upon service rather than on dominating their followers. I’ve been giving a lot of thought to this recently and it seems to me that one of the main distinctions may be expressed on a polarity with control at one end and stewardship at the other.

And as we all are leaders in some contexts, whether at home, at work or in our social lives, I think this is a relevant issue for most of us.

Some people see leadership in terms of control; they feel the need to be in control of their resources, their posessions, the people around them; in short, they try to control their lives
The flip side, though still seeing life as a control issue, is those who cast themselves as victims, feeling out of control or having given up their coontrol to others. We often see
this in people who have been through a personal tragedy or trauma and who believe that nobody can ever understand their grief and what they have been through. Sadly, at an unconscious level,
they have surrendered control to their tragedy and they view their lives through the lens of their tragedy.

Control-based leadership seems to place emphasis on:

  • having to win an arguement;
  • on talking far more than listening;
  • on judging the value of an idea by who has said it rather than by the merits of the argument;
  • on focusing on image rather than on substance;
  • self-promotion at the expense of others;
  • on external recognition achievements and posessions.

The servant leaders seem to see life as being about stewardship; they view their ownership of posessions as only being temporary and see their lives, as Charlie Robertson wrote elsewhere, in terms of Givers Gain.

It seems to me that servant leadership is:

  • patient;
  • and compassionate;
  • not enious or boastful;
  • not proud and arroganct;
  • not rude;
  • not self-seeking;
  • not easily angered;
  • not into keeping score of who has ‘wronged’ them;
  • focused on the truth;
  • always protecting of those who need protection;
  • always trusting;
  • always full of hope;
  • always persevering.

Ironically, whilst many of our clients want their people to work from a base of the behaviours and attitudes in the second list, their reward, recognition and promotion processess all emphasise the behaviours in the first. Hardly surprising then, that such behaviours persist!

Is servant leadership a model that is relevant today or do you believe it to be outdated and unrealistic by today’s standards?

Effective Leaders Ask the Right Questions!

In writing this article, I’m making 3 key assumptions about the reason for asking questions:

• Questions should be genuine, ie where the answer is unknown or needs bringing out into the open
• The motivation for asking questions is a genuine desire to know
• The intention of questions is positive ie not to show how clever one is, nor to dominate or intimidate or to prove the questioner right.

Typically, when things go wrong, managers, leaders, parents, lovers, all ask questions that place them in the role of ‘critic’, questions that focus on the problem such as:

• Whose fault is it?
• What’s wrong with me?
• What’s wrong with them?
• Why does it always happen to me?
• Why can’t I ever win?
• Why are people always so stupid?
• What’s the point?
• How can I prove I’m right?
• How am I going to mess this up?

If they really want to learn from the situation, and focus on solutions rather than problems, they might like to think about ‘discovery’ questions such as:

Inward focus
• What do I need to ask in order to understand?
• What do I want from this situation?
• What are my choices?
• What am I responsible for?
• What assumptions am I making?
• How else can I think about this?
• What am I missing or avoiding?
• What can I learn from this?

Outward focus
• What is the other person thinking, feeling, needing and wanting?
• Am I genuinely listening?
• What are their options?
• What assumptions are they making?
• What are they responsible for?
• How can I allow them to contribute?
• How can I contribute to them?
• What action step(s) make most sense?
• How can I ensure a win:win?
• What is possible?
• What would happen if we were to ……. ?

If you want to empower other people, if you want to create understanding rather than fear, I try experimenting with ‘discovery’ questions. Ask yourself the ABCD –

• Am I in Critic Mode?
• Breathe – take a step back, pause, take a deep breath and reflect
• Choices – what choices are available to me/us?
• Do I have all of the facts? What’s going on here?

Leadership

Effective leaders avoid the ‘expert’ trap. In many organisations, people are promoted to positions of leadership based upon their ability and expertise in their current job. Once promoted, they end up telling people what to do, staying within the comfort zone of their job knowledge. Effective leaders learn that the best way is to empower and develop their staff by asking questions.